FAQ

HOW CAN I TRACK MY ORDER?

When your order is shipped, we will send you an email within 48 hours containing your tracking number. If you do not receive this email, please contact us via info@velorum.ae and our customer service team will be glad to assist you.

WILL I HAVE TO PAY ANY DUTIES OR TAXES ON TOP OF MY ORDER?

There may be duties and/or taxes applied to your order when delivery is made or billed to you afterward dependent on your local government’s customs regulations.

VELORUM does not take responsibility for these charges, and they, unfortunately, cannot be reimbursed or refunded by VELORUM.

If you are uncertain of the charges or whether you will be affected, please contact your local customs office for more information.

DOES VELORUM SHIP WORLDWIDE?

Definitely!

WHAT SIZE SHOULD I ORDER?

Below every item there a size chart, but if you need further assistance, please e-mail our customer service team at info@velorum.ae

WHAT PAYMENT METHODS DOES VELORUM ACCEPT?

VELORUM accepts PayPal and all major credit cards.

HOW DO I EXCHANGE MY ORDER?

Please check the link below for exchange orders.

http://velorum.ae/pages/returns

HOW DO I RETURN MY ORDER?

VELORUM accepts returns within 15 days of order delivery. The item/s must be in the condition as you received it with all tags intact. Once your package has been received, your refund will be issued within 3 business days to your original payment method.